Refund Policy

At Neoclear, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below to understand your options and our procedures.

1. Refunds

Once we receive your return and it is approved according to our Return Policy, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

2. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [your email address].

3. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

4. Contact Us

If you have any questions about our refund policy, please contact us at:

    • Email: support@getneoclear.com
    • Phone: +1  938-253-9990
    • Address:  7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001

Legal Requirements

We comply with all legal requirements regarding refunds in the US, including the Stripe guidelines. By making a purchase with us, you agree to this refund policy and the terms and conditions outlined.

Amendments

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

Thank you for shopping with Neoclear .

 

Neoclear Holding Limited

Unit 119, LB/F., 8 Hysan Avenue, Causeway Bay, Hong Kong

Company Registration Number : 77019848

Tax Registration Number : 77019848

 

Neoclear LLC

7210, 1021 E Lincolnway, Cheyenne, WY, Laramie, US,, cheyenne, WY, 82001, United States.